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How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • -must not be a special order or a custom order
  • -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

For reasons of hygiene we regretfully do not allow returns, although of course if something is received broken or was shipped in error, it will be refunded or replaced.

DAMAGED ITEMS: Inspect packages at the time of delivery. If you received damaged items, such as a broken bottle, please contact us immediately. Please retain the damaged article and container (including packaging, wrapping, and any other contents received) until we have resolved the claim fully with USPS. Please phone us at 847.869.6913 prior to returning any items so that we can issue you a Return Authorization Number and discuss return shipping options. After return and verification of the damage claim, a replacement item will be shipped.

skin and chocolate

1220 michigan ave
evanston, IL 60202